Foam Northern Sergal Head
Do you do local pickup?
We don't, sorry.
Can I buy claws, eyes, pawpads, etc from you and then sell them on something I've made?
We don't mind you doing that, as long as proper credit is given where needed. We'd like whoever bought it to know where they can go if they need more of said item in the future, but we don't mind you ordering something from us to attach to something to sell. We even offer bulk discounts for you fursuit makers if you buy a large amount at once.
If you mailed me something and it got to me and didn't work, will you replace it?
As long as it was something that was obviously not your fault and you send the original product back to us so we can try to figure out what happened, we will replace it. If you ordered something and it was the wrong size, then that is not our fault, as you are always free to ask the dimensions of a product if it is not already listed. If you ordered something and what you got was the wrong color by a LOT (you can't always get the exact color you want), etc, we will also replace it, given you send the original product back. We do not do refunds for whatever reason; if you are unsure of the size of something, please e-mail prior to ordering to inquire. If something comes damaged we will replace it once the original product is returned. If you are missing something we will send the replacement at our own expense. If a product is damaged in transit, all of our products are sent with insurance and you are more than welcome to claim said insurance, or contact us ASAP about it. All problems must be addressed within 2 weeks of receiving the product.
Do you give discounts for bulk orders?
Yes, you can get discounts off when you order in large amounts if you contact us ahead of time with the information. We will then provide you with a coupon code to use when you place your order. Keep in mind coupon codes cannot be combined with other offers.
Products that qualify are:10+ noses of any type
10+ tongues of any type
8+ Sets of eye blanks of any size
100+ claws of any type
6+ sets of pawpads of any type
6+ resin blanks of any type
8+ jawsets of any type
5+ sets of hooves
5+ sets of large horns ($50+)
7+ Sets of small horns ($30-$40)
4+ Resin Blank Kits
6+ Foam heads
From the date you order your items, it could take anywhere up to 5 weeks for your items to ship, due to having to go through the queue to be made. Most, if not all items are made to order, and are not laying around ready to ship. The exceptions are the items that are labeled as "Ready to Ship" or "Discounted Item." Other items which are ready to ship are items like balaclavas, branded fans, mouth calls, cups, pins, chiffon/elastic, etc.
Most US packages are shipped priority mail through USPS or UPS (due to whichever option was chosen by the buyer at checkout), so should take no longer than 3 days to get to any state in the country. However, should the package take longer due to weather/rerouting this is beyond our control, and we can't do anything about it and apologize ahead of time. Remember you can always call USPS to get a real-time tracking update (1-800-ASK-USPS) and UPS (1-800-742-5877). In the event that a package is larger, we may opt to ship through UPS instead of USPS to keep within the amount of shipping that was paid. If we do you'll know through the tracking e-mail generated through the store.
International packages are sent through UPS or DHL and should take between 5-10 business days to arrive, however should they take longer due to customs depots, there's nothing we can do about that. Custom depots also open packages and go through them, and there have been several instances of products being not properly packed back up after their customs visit, and arriving broken. We DO have insurance, but we will need you to take pictures for proof, as well as hold onto the packaging so we can file the claim. First class mail which is much cheaper does not track past the US border, and does not have insurance on it. We have had a ton of international packages go either missing, had parts removed, or even broken, and if we did not have the tracking or insurance information, there would never be any resolution. We do apologize for our prices, however they are not our prices, and I'm afraid other shipping companies are just as expensive (if not double) for the same benefits.
DHL Packages typically arrive much faster, and they also do their custom fees through e-mail prior to the package arriving in your country to streamline the process. However for some countries DHL is much more expensive, and so that is when we ship through UPS unless specifically requested by the customer to ship through DHL, in which case an extra shipping fee may be required. DHL requires a valid e-mail and phone number in order to schedule a delivery, as well as have the custom/import fees paid. If they contact us saying they can't get in touch with a customer and we e-mail to ask for an alternative method of contact and you as the customer do not reach out to us to provide a valid method of contact, the order will be abandoned, and no refunds/compensation will be given.
Custom fees or taxes are not our responsibility, nor will we say a package is a gift just so the fee's can be waived. A copy of the order goes on the outside of every international package we mail, so they know it's a merchandise parcel. We do apologize for this, however it's beyond our control.
International packages will take anywhere from $65-$200 USD to ship, depending on the weight/size of the package. Even small packages. However in some cases where a large amount of items are purchased and the package needs to be oversized due to weight or size, we may need to e-mail for an additional fee, because the website cannot anticipate how much some shipping services are.
Keep in mind the color you choose may NOT be the color you get; we can't always get EXACT matches to hex codes. However it should be relatively close. Be aware monitor variations could cause colors to look different when viewed on different computers! If you really want your ordered item to match something, sending us a physical sample is the best way!
We do not mind if you buy pieces and parts from us to be used on costumes you do on commission, as long as proper credit is given where due.
No one is allowed to make reproductions of any of the products we offer in our store. We have never, and will never give permission for this, and eventually it does get back to us, whether we find it or someone else that recognizes our work. Please do not try to do this, as we really don't want the hassle of a bunch of legalities.
It is your responsibility to be safe while working with or using our products. Cut/Heat resistant gloves and safety classes are a must when doing any sort of cutting/dremeling/heating to bring these raw products into a finished state.
Buyer uses all costumes and costume parts at his or her own risk. Texan Dragon Productions Inc. assumes no liability for any personal or property damage caused by improper use.
If you use Duracell brand batteries, they won't work as well in our electronics as other brands. For some reason they're ever so slightly shorter, and so don't touch the points in the packs as well. So we don't recommend using Duracell batteries for that reason.