Do you do local pickup?
We don't, sorry.
Can I buy claws, eyes, pawpads, etc from you and then sell them on something I've made?
We don't mind you doing that, as long as proper credit is given where needed. We'd like whoever bought it to know where they can go if they need more of said item in the future, but we don't mind you ordering something from us to attach to something to sell. We even offer bulk discounts for you fursuit makers if you buy a large amount at once.
If you mailed me something and it got to me and didn't work, will you replace it?
As long as it was something that was obviously not your fault and you send the original product back to us so we can try to figure out what happened, we will replace it. If you ordered something and it was the wrong size, then that is not our fault, as you are always free to ask the dimensions of a product if it is not already listed. If you ordered something and what you got was the wrong color by a LOT (you can't always get the exact color you want), etc, we will also replace it, given you send the original product back. We do not do refunds for whatever reason; if you are unsure of the size of something, please e-mail prior to ordering to inquire. If something comes damaged we will replace it once the original product is returned. If you are missing something we will send the replacement at our own expense. If a product is damaged in transit, all of our products are sent with insurance and you are more than welcome to claim said insurance, or contact us ASAP about it. All problems must be addressed within 2 weeks of receiving the product.
Do you give discounts for bulk orders?
Yes, you can get discounts off when you order in large amounts if you contact us ahead of time with the information. We will then provide you with a coupon code to use when you place your order. Keep in mind coupon codes cannot be combined with other offers.
Products that qualify are:10+ noses of any type
10+ tongues of any type
8+ Sets of eye blanks of any size
100+ claws of any type
6+ sets of pawpads of any type
6+ resin blanks of any type
8+ jawsets of any type
5+ sets of hooves
5+ sets of large horns ($50+)
7+ Sets of small horns ($30-$40)
4+ Resin Blank Kits
6+ Foam heads
Basically, if you want something to be a particular shade of color, you’d need to give us the 6 digit hex code that corresponds with that color, and we’d try our best to get it as close as possible. However monitors do differ so something that looks a brighter shade to you may look slightly duller to us.
The hex code starts with # and then is 6 digits. Alternatively, if you had a physical sample of the color you want to use, you could mail us that and we would return it with your order.